Refund policy

At Borvex, we want you to be satisfied with your purchase. If you are not completely satisfied with your order, we accept eligible returns and exchanges within 30 days of delivery.

30-Day Return Policy

Customers may request a return or exchange within 30 days from the date the order is delivered.

To be eligible for a return or exchange, the item must:

• Be unused and unworn.

• Be in its original condition.

• Be free from stains, odors, damage, or signs of wear.

• Include the original tags and packaging when applicable.

• Be returned within 30 days of delivery.

Items that do not meet these requirements may not be eligible for a refund or exchange.

Return Method

All returns must be made by mail.

Customers must contact Borvex before mailing a return to receive the appropriate return instructions and mailing address.

Customers are responsible for securely packaging the returned item and ensuring that it is shipped to the provided return address.

We recommend using a trackable mailing service and keeping your shipping receipt until your return has been processed.

Exchanges

We accept exchanges for eligible items within the 30-day return period.

If you would like to exchange an item for a different size, color, or eligible product, please contact us before mailing the item back. Exchanges are subject to product availability.

Return Shipping Costs

Customers are responsible for the cost of return shipping unless the item received was defective, damaged, or incorrect due to an error on our part.

Borvex does not reimburse return shipping costs for returns due to personal preference, incorrect size selection, or other reasons unrelated to an error on our part.

No Restocking Fee

Borvex does not charge a restocking fee for eligible returns or exchanges.

Refunds

Once we receive and inspect your returned item, we will determine whether it meets the requirements of this policy.

Approved refunds will be issued to the original payment method used to place the order.

Borvex will process approved refunds within 7 business days after the returned item has been received and inspected.

After Borvex processes the refund, the time it takes for the funds to appear in your account may vary depending on your bank or payment provider.

Damaged, Defective, or Incorrect Items

If you receive an item that is damaged, defective, or different from what you ordered, please contact us as soon as possible.

We may request photographs or other information to verify the issue. If the problem is confirmed to be our error, we will work with you to provide an appropriate resolution, which may include a replacement, exchange, or refund.

Non-Returnable Items

Items that have been worn, used, washed, altered, damaged, or returned after the 30-day return period may not be eligible for a return or refund.

How to Request a Return or Exchange

To request a return or exchange, please contact Borvex by email or phone with:

• Your full name

• Order number

• Item(s) you wish to return or exchange

• Reason for the return or exchange

• Photos, if the item is damaged, defective, or incorrect

Once your request is approved, we will provide the necessary mail-in return instructions and return address.

Please do not mail your return to the business address listed below unless we specifically instruct you to do so.

CONTACT INFORMATION

For questions regarding returns, exchanges, or refunds, please contact us using the information above.