Shipping policy
At Borvex, we are committed to providing reliable and transparent shipping services to our customers throughout the United States. Please review the information below for details about our shipping costs, processing times, delivery estimates, and order cutoff times.
Shipping Destinations
Borvex currently ships to addresses within the United States.
Orders are shipped from the United States using our designated shipping carriers and fulfillment services.
Shipping Rates
We offer simple, transparent shipping rates:
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Free Shipping: Orders totaling $65.00 or more qualify for free standard shipping.
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Standard Shipping: A flat shipping rate of $4.99 applies to orders under $65.00.
The shipping rate applicable to your order will be displayed during checkout before you complete your purchase.
Order Processing & Handling Time
Our standard handling time is 0–1 business days.
Orders are processed Monday through Friday, excluding applicable holidays.
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Orders placed before the daily cutoff time may begin processing on the same business day.
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Orders placed after the cutoff time will be processed on the next business day.
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Handling time refers to the time required to prepare and hand your order to the shipping carrier.
Order Cutoff Time
Daily Order Cutoff: 5:00 PM Central Time (CT), Monday–Friday.
Orders placed after 5:00 PM CT will be treated as being placed on the following business day for processing purposes.
Orders placed on weekends or holidays will begin processing on the next available business day.
Transit Time
After your order has been processed and handed to the carrier, the estimated transit time is:
3–4 business days
Transit time begins once the package has been handed to the shipping carrier and does not include the handling/processing period.
Total Estimated Delivery Time
The total estimated delivery time combines handling time and carrier transit time.
Estimated total delivery time: 3–5 business days
This consists of:
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Handling: 0–1 business day
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Transit: 3–4 business days
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Total: approximately 3–5 business days
Delivery estimates may be affected by weekends, holidays, weather, carrier delays, or circumstances outside Borvex's control.
Tracking Information
Once your order has been shipped, you may receive a shipping confirmation containing tracking information when available.
Tracking information allows you to monitor the progress of your shipment directly with the shipping carrier.
Delivery Delays
While we work to meet the estimated delivery times stated above, delivery dates are estimates and are not guaranteed.
Occasionally, shipments may be delayed due to severe weather, carrier disruptions, holidays, incorrect or incomplete delivery information, or other circumstances beyond our control.
If your order appears to be significantly delayed, please contact us and we will assist you in checking the shipment status.
Incorrect or Incomplete Shipping Address
Customers are responsible for providing an accurate and complete shipping address at checkout.
If an order is returned to Borvex because of an incorrect or incomplete address, additional shipping charges may apply if the order needs to be reshipped.
Please contact us as soon as possible if you notice an error in your shipping information after placing an order.
Questions About Shipping
If you have questions about your order or our shipping policy, please contact us:
CONTACT INFORMATION
We are happy to assist with questions regarding shipping, order processing, tracking, or delivery.