FAQs

Frequently Asked Questions (FAQ)

Welcome to Borvex!

We've put together answers to some of the most common questions about shopping with Borvex, including orders, payments, shipping, returns, refunds, exchanges, and customer support.

General Questions

1. What is Borvex?

Borvex is an online fashion store offering a selection of stylish and versatile clothing and wardrobe products. We serve customers throughout the United States and aim to provide a convenient, transparent, and reliable online shopping experience.

2. Where does Borvex ship?

Borvex currently ships to addresses within the United States.

3. How can I contact Borvex?

You can contact us by phone or email:

Phone: +1 (380) 209-8869
Email: jephthahleyva704@gmail.com

Business Hours: Monday–Friday, 9:00 AM–5:00 PM

Business Address:
10 S Stagecoach Trl
San Marcos, TX 78666
United States

Orders

4. How do I place an order?

To place an order:

  1. Browse the products available on the Borvex website.
  2. Select the product, size, color, or other available options.
  3. Add the item to your shopping cart.
  4. Review your order and shipping information.
  5. Select your preferred payment method.
  6. Complete the checkout process.

After your order has been successfully placed, you should receive an order confirmation.

5. Can I change or cancel my order?

If you need to change or cancel an order, please contact us as soon as possible.

Because orders may begin processing shortly after they are placed, we cannot guarantee that changes or cancellations can be made once processing has started.

Please include your order number when contacting us.

6. What happens after I place an order?

After receiving your order, we process it within our stated handling period. Once the order has been shipped, tracking information may be provided when available.

7. What if I enter the wrong shipping address?

Please contact us immediately if you notice an incorrect shipping address.

If the order has not yet been processed, we may be able to update the address. Once an order has been shipped, we may not be able to change the delivery address.

Customers are responsible for providing accurate and complete shipping information.

Shipping

8. How much does shipping cost?

Our standard shipping rates are:

  • Orders of $65 or more: Free shipping
  • Orders under $65: $4.99 flat-rate shipping

The applicable shipping charge will be displayed during checkout before you complete your purchase.

9. How long does shipping take?

Our estimated delivery time is approximately 3–5 business days, consisting of:

  • Handling time: 0–1 business day
  • Transit time: 3–4 business days

Delivery estimates may vary because of weekends, holidays, weather, carrier delays, or other circumstances outside our control.

10. What is Borvex's order cutoff time?

Our daily order cutoff time is:

5:00 PM Central Time (CT), Monday–Friday.

Orders placed after the cutoff time will generally be processed on the next business day.

Orders placed on weekends or holidays will begin processing on the next available business day.

11. Do you offer free shipping?

Yes. Borvex offers free standard shipping on orders of $65 or more.

Orders below $65 are subject to a $4.99 flat-rate shipping charge.

12. Will I receive tracking information?

When tracking information is available, it may be provided after your order has been shipped.

You can use the tracking information provided to monitor the progress of your shipment through the applicable carrier.

13. What if my package is delayed?

Our stated delivery times are estimates and are not guaranteed delivery dates.

A shipment may occasionally be delayed because of weather, carrier disruptions, holidays, incorrect address information, or other circumstances outside Borvex's control.

If you believe your package is significantly delayed, please contact us and provide your order number.

Payments

14. What payment methods do you accept?

Borvex accepts the following payment methods:

  • American Express
  • Apple Pay
  • Diners Club
  • Discover
  • Google Pay
  • Mastercard
  • PayPal
  • Shop Pay
  • Visa

Payment options may vary depending on your device, browser, location, and eligibility.

15. Is my payment information secure?

Borvex uses secure payment-processing systems to process customer transactions.

For your protection, please do not send complete credit card numbers, CVV/security codes, passwords, or other sensitive payment information by email or other unsecured communication methods.

16. Why was my payment declined?

A payment may be declined because of incorrect payment information, insufficient funds or available credit, an expired card, incorrect billing information, bank restrictions, or payment-security requirements.

If your payment is declined, please verify your information or try another available payment method.

17. When will I be charged?

Your selected payment method may be authorized and charged when you place your order.

Your order will be processed after successful payment authorization.

Returns & Exchanges

18. What is your return policy?

Borvex accepts eligible returns within 30 days from the date your order is delivered.

Returned items must generally be:

  • Unused and unworn
  • In their original condition
  • Free from stains, odors, or signs of wear
  • Returned within the 30-day return period
  • Accompanied by original tags and packaging when applicable

Please review our complete Return & Refund Policy for all requirements.

19. Do you accept exchanges?

Yes. Borvex accepts eligible exchanges within 30 days of delivery.

Exchanges may be available for a different size, color, or eligible product, subject to availability.

Please contact us before sending an item back.

20. How do I return an item?

All returns must be made by mail.

First, contact Borvex with your order information and reason for the return. If your return is eligible, we will provide the appropriate return instructions and mailing address.

Please do not send a return to our business address unless our customer support team specifically instructs you to do so.

21. Who pays for return shipping?

Customers are generally responsible for return shipping costs.

If the item received is defective, damaged, or incorrect because of an error on our part, please contact us so we can assist you with the appropriate resolution.

22. Do you charge a restocking fee?

No. Borvex does not charge a restocking fee for eligible returns or exchanges.

23. Can I return an item after 30 days?

Our standard return period is 30 days from delivery.

Items returned after the 30-day period may not be eligible for a refund or exchange.

24. What items cannot be returned?

Items that have been worn, used, washed, altered, damaged, or otherwise returned in a condition that does not meet our return requirements may not be eligible for a refund or exchange.

Refunds

25. How long does it take to receive my refund?

Once we receive and inspect your returned item, approved refunds are processed within 7 business days.

After Borvex processes your refund, your bank or payment provider may require additional time for the funds to appear in your account.

26. How will I receive my refund?

Approved refunds are generally issued to the original payment method used to place the order.

27. What happens if I receive a damaged or incorrect item?

If your order arrives damaged, defective, or contains an incorrect item, please contact us as soon as possible.

Please provide your order number and, when appropriate, photographs showing the issue. We will review the situation and work with you on an appropriate resolution.

Depending on the circumstances, the resolution may include a replacement, exchange, or refund.

Product Questions

28. How do I know which size to order?

Please review the size information provided on the individual product page before placing your order.

If you have questions about sizing or product details, you can contact our customer support team before ordering.

29. Are product colors exactly as shown on the website?

We make reasonable efforts to display product colors accurately. However, colors may appear slightly different depending on your device, monitor, screen settings, and lighting conditions.

30. Will all products remain available?

Product availability can change. An item may become unavailable after you have viewed it or added it to your cart.

If a product or particular variation is unavailable, the website should indicate its current availability.

Customer Support

31. How quickly will Borvex respond to my message?

Our business hours are:

Monday–Friday, 9:00 AM–5:00 PM

We aim to respond to customer inquiries during our regular business hours.

32. What information should I include when contacting customer support?

For order-related questions, please include:

  • Your name
  • Order number
  • Email address used for the order
  • A description of your question or issue
  • Photos or other relevant information when necessary

Providing your order number helps us locate your order and assist you more efficiently.

33. Where is Borvex located?

Our business address is:

Borvex
10 S Stagecoach Trl
San Marcos, TX 78666
United States

34. How can I contact Borvex about a return or refund?

You can contact us through:

Email: jephthahleyva704@gmail.com
Phone: +1 (380) 209-8869

Please contact us before mailing a return so that we can provide the appropriate return instructions.

Still Have Questions?

If you couldn't find the answer you're looking for, our customer support team is happy to help.

Borvex
10 S Stagecoach Trl
San Marcos, TX 78666
United States

Phone: +1 (380) 209-8869
Email: jephthahleyva704@gmail.com
Business Hours: Monday–Friday, 9:00 AM–5:00 PM

Thank you for choosing Borvex!